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The 5 Essential Teams Your Logistics Provider Should Have
April 27, 2022
Ensuring the successful final mile delivery of your goods, at the level your customers expect, requires more than just trucks and drivers. Last mile providers that consistently live up to your standards for on-time, on-budget, and damage-free last mile delivery have an ecosystem of departments...
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Certainty Over Speed: Manage Customer Delivery Expectations With Final Mile
April 19, 2022
With the universal adoption of smartphones, the restrictions on in-person shopping during the pandemic, and the technology savvy consumer, e-commerce is experiencing an unprecedented boom over the last two years. However, opportunity also has its challenges: the increase in online shopping,...
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3 Keys to Excellent White Glove Delivery Programs
July 21, 2021
Consumer demand has fueled an increased need for white glove delivery for home items that need installation and setup: kitchen appliances, furniture, fitness equipment, and much more. White glove delivery is the ultimate high stakes brand experience; it can go wrong if not thoughtfully executed or...
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Next Stop ETA, Multiple Photos from Stops, and More New Features Added to ADDI Portal
July 20, 2021
Over the last few weeks, our IT team has been hard at work adding new features to ADDI Portal, our customer delivery interface. Many of these new feature requests have come at the request of our current customers! This is another example of USPack's commitment to constant improvement and...
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ADDI Portal Launch Podcast – Logistics Tech Discussion
May 10, 2021
Today we are with our Chief Information Officer Tim Ramsey and Business Analyst Christen Hilborn, and we're going to be talking about the launch of our newest platform, the ADDI Portal. This is a great opportunity for me to be able to sit down and talk to them about the Portal, some of the great...
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USPack Launches New Delivery Portal for Customers
May 05, 2021
The Modernized Interface with the new ADDI Portal Provides for Streamlined Functionality and Greater Transparency Enabling Better Data-Driven Decision-Making for Customers. USPack, a national leader in high-speed final-mile logistics and NewSpring Holdings platform company, debuts ADDI Portal,...
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Logistics Insights – March Edition – Our Favorite Articles
March 04, 2021
In the world of supply chain logistics, what was once solely a physical proposition of moving product has evolved into a digital innovation race. Considering the impact of Covid-19, the subsequent economic recession, and changing consumer demands, logistics organizations are expected to raise the...
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Insights Podcast: Christen Hilborn, Business Analyst, discusses talking tech with our customers
February 19, 2021
What is a common pain point for our customers and potential customers? Knowing the location of the courier. This is typically driven by our customers getting phone calls from their customer, asking when the courier is going to arrive. In the past, this has been a series of phone calls. One of...
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Insights Podcast: Tim Ramsey, CIO, on final mile logistics technology and business strategy
February 12, 2021
We spoke with USPack Chief Information Officer Tim Ramsey about our business strategy, new technology, and the future of logistics technology. How does the final mile intersect with technology capabilities? I believe that being good at technology is ironically not all about technology. It's also...
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Find a Final Mile Partner to Meet “Want-It-Now” Customer Demand
October 21, 2020
Growing and Volatile Demand In our new normal environment, consumer demand has been unpredictable, peaking, and plummeting by category on a rolling basis. Panic-buying earlier in the summer of 2020 increased shipping volumes seemingly overnight and they have continued to fluctuate as the...
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