USPack recently presented a webinar Deliver from Store: Transportation Lessons Learned.
Amazon’s service promise is the measuring stick for customer satisfaction. If Prime 1.0 made two-day free delivery the standard, “Prime 2.0” raises the stakes to next day and same-day delivery, as well as including a broader set of product categories like pharmacy and large format goods. Retailers are responding with omnichannel strategies that cater to a delivery-hungry demographic by using their stores as fulfillment points. Same-day, next-day, and 2-day shipping are no longer just a convenience, they are expected.
Topics covered in the webinar included:
1. Technology solutions for improved customer UX
2. Transportation performance metrics
3. Optimal roll-out strategies for in-store delivery
4. Approaches that maximize execution and that can build into premium service offerings
A recording of the webinar is available below. To be sure to receive notifications of future webinars, click here.