March 13, 2020

We at USPack would like to share with you our plan to prepare for and mitigate business interruption during the COVID-19 outbreak.  The steps that USPack is taking to prepare and our planned response during this emergency are available here.  If you wish, please share this plan with any other service providers that you work with – we are happy to do what we can to ensure a safe and healthy environment for everyone.

USPack plays a vital role in our customers’ supply chains.   During the COVID-19 outbreak, we may be called on to provide the essential transport of specimens that need to be tested for the virus.  All the while, we remain committed to protecting the health and safety of our employees, contractors and vendors.   We will be proud to answer the call to ensure all customer shipments are delivered in a timely and accurate fashion, and do our part to help combat the spread of the virus.   We are a national service provider – please contact us if you need additional transportation service in support of your business continuity objectives.

USPack is actively monitoring the situation and keeping up with developments in real time. Specifically, we are getting guidance from public health professionals, communicating with all of our stakeholders, and carefully watching what steps our peer companies are taking.  We monitor the CDC’s website for the latest information on the Coronavirus: https://www.cdc.gov/coronavirus/2019-ncov/index.html. And we have directed employees and contractors to review and follow the latest State Department travel advisories, which are being updated frequently to keep up with increased Coronavirus concerns in different parts of the world: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/. At the same time, we’re also trying to avoid contributing to any unnecessary fear, uncertainty and anxiety.

We are asking you, our customers, for two things.  First, please keep your primary USPack contacts updated on any COVID-19 related developments in your business.  This would include copies of your business continuity plans; travel or access restrictions for your facilities (or those of your customers that we deliver to); required compliance or documentation from USPack; or planning sessions that we should participate in.  Second, please share any specific coronavirus-related concerns with your primary USPack contact.  We will respond promptly.

Thank you for your partnership.  I am confident that with open, frequent communication, we can get through this period of uncertainty.

Regards,

Mark Glazman, CEO

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